Within the broader Alcohol and Drug Service delivery framework, DirectLine provides: information, counselling and referral around alcohol and drug issues; an immediate and highly accessible alcohol and drug response service, especially to populations in remote areas; access to a 24/7 service; brief interventions within a harm minimisation framework to prevent or reduce problems associated with drug use; and an anonymous and confidential service.

• 24/7 telephone support, advice, information and referral
• Self-assessment