Counselling Online's primary service is online text-based counselling for people concerned about their own drinking or drug use. The service is equally available to people concerned about a family member, relative or friend.

Other services provided include:

• support by email
• tools such as self-assessments and self-help modules
• an SMS service to keep you focused and on track
• an online community forum to connect you with peers for support.

Counselling Online services are free and available 24 hours a day, seven days a week.

• Chat counselling
• Email counselling
• State by state telephone support referral
• Online peer support forum
• SMS support
• Self-help tools
• Self-assessment
• Fact sheets
• Real stories